Return and refund of WonferFold® products
We strive to make our 30 day return policy as simple and easy as possible! Customers may return our products within 30 days of purchase for any reason if the item is in new condition with all original packaging materials. Since many families want to try our products and we sell exclusively online at the moment, we want to bring our store right to your doorstep.
If you decide you don't like our product after testing it, we offer free return shipping (as long as the item is returned in new condition). In order to be considered a new product, we recommend that you test it indoors. If the product has manufacturing defects, we can simply replace it or provide a prepaid return label for a full refund upon request.
If the returned wagon is in poor condition that does not allow it to be put back on sale as a new product, a deduction of 20% as well as the amount of the shipping costs will be made at the time of the refund. In the event of disagreement, the customer may recover his wagon either by collection at our depot or by paying the shipping costs.
How to proceed with a return?
Contact our customer service via our online form with the details of your order to return to obtain a return label.
Once our customer service representative verifies that your request complies with our return policy, we will send you a prepaid shipping label.
Simply print the return label, place it on the original shipping package, and drop it off at any Post Office.
We will issue a refund within 7 days.
We only offer our return shipping for customers located in France, Monaco, and countries in zones 1 and 2. (+ info on the areas HERE )
Please contact our customer service for any information. If a returned item that we receive has clearly been used and / or does not comply with our return policy, we have the right to refuse the refund.
If you receive an order with defective or missing parts, please contact our customer service by Email or fill out our Contact form.